CMC Notes Newsletter – September 2025

What happens if I need to miss a lesson?

If you need to miss a lesson during the school year, simply cancel your lesson online by logging into your account (see below). A minimum of 24 hours notice, regardless of the reason for cancellation, is required for the lesson not to be forfeited.

Lessons cancelled with 24 hours notice are never credited, but can be scheduled as make-up lessons.

We do realize that 24 hours notice is sometimes not possible with illness, however, CMC has this policy in place out of consideration for our teachers. They are scheduled to come and teach at CMC or online, and are unable to make any alternative plans with less than 24 hours notice. This includes any technical or equipment failure for online lessons as well. Out of respect for the livelihood of our teachers, this policy stands. If you / your child can’t make your lesson with less than 24 hours notice, you do however have the option of having another family member take that lesson instead so it’s not forfeited.

How do I cancel my lesson online?

Please log into your WellnessLiving account to self-cancel your lesson – click HERE to view a video on how to do so

NOTE:

• A minimum of 24 hours notice is required in order to receive a make-up lesson
• There is a maximum of 4 make-up lessons during the school year (one per 10 lessons for those who register after the first week of September)
• Make-up lessons are required to be completed prior to the end of the school year (end of June)
• Any lesson cancellations after the month of May are not guaranteed a make-up lesson
• Tuition is never prorated for missed lessons

How is a make-up lesson arranged?

You are responsible for scheduling your make-up lessons through the office. Please contact the office at cmc@cmccanada.com and our admin team will then help you arrange and book a make-up lesson.

If a teacher needs to cancel a lesson and a substitute teacher is not available, they will ensure that lesson is made up during the school year; our admin team will reach out to you to schedule it.

What happens if the timing doesn’t work for booking a make-up lesson?

There are many possibilities for make-up lessons, so don’t worry, we’ve got you covered!

• Make-up lessons can happen online instead of in-person
• Make-up lessons can be booked with another CMC teacher if yours is not available. There are benefits from being taught by a different teacher by experiencing a different approach & style of teaching
• Make-up lessons can be split – for example, if you take 30 minute lessons and your teacher has time before or after your lesson, you can add 15 minutes onto 2 consecutive lessons, so you’d have 45 minute lessons for 2 weeks to make up the missed 30 minute lesson
• Make-up lessons can be used for mock exams
• Make-up lessons can be used for piano accompaniment rehearsals for strings and voice students, in preparation for recitals or RCM exams
• Make-up lessons can be transferred to another family member or friend
• Make-up lessons can be used for a different instrument – if you have a couple of make-ups and have always wanted to try voice lessons, for example, you can book a couple of voice lessons with one of our voice teachers